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Showing Jobs 1 - 2 of 2
Showing Jobs 1 - 2 of 2
Customer Service - Burlington, NJ
  • Experience:
  • Date: 04-08-2019
  • Job ID: 4736950
  • Current Opening: 1
  • Location: Burlington, New Jersey , United States

The Customer Service Representative will represent Seldat Distribution and act as an internal liaison responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.

****(MUST have Warehouse/3PL Experience)****

Position Responsibilities:

  • Interacts with customers by phone, email, or in person and receives orders or changes in service.
  • Processes and inputs all customer orders and receipts through EDI or VT data entry.
  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special request, and posts inventory records
  • Coordinates special, last minute shipping request with the warehouse, expediting orders as necessary.
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
  • Insures all routing requirements for the client consignee and request for routing are submitted in time to meet the ship window deadline.
  • Reports customer feedback to management, including any signs of customer dissatisfaction.
  • Performs paperwork associated with orders including the maintenance of customer files
  • Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office.
  • Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary.
  • Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics. Perform other duties as assigned

Required Experience Qualifications

  • High School Diploma or GED equivalent
  • Minimum 6 months related experience and/or training
  • Prefer previous experience in logistics industry and transportation, with the ability to manage multiple accounts
  • Experience with WMS preferred
  • Ability to work in a fast paced environment
  • Strong data entry skills
  • Intermediate level of Microsoft Office systems
  • Excellent written and verbal communication skills.
  • Ability to work within a team environment and foster a respectful workplace.
  • Demonstrate ethical behavior in all business interactions.

 

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